The Nextride Privacy Notice describes the information we collect, how it is used and shared, and your choices regarding this information. This privacy notice lets you know how we promise to look after your personal data. This notice tells you things like what information we use to provide you with our bundle of transportation services, how we use your information to keep you safe, and the choices and controls available to you. This notice also tells you about your privacy rights and how data protection rules work to protect everyone. This notice applies to any users of the services of Nextride or its affiliates anywhere in the world, and to anyone else who contacts Nextride or otherwise submits information to Nextride, unless stated in the Privacy Notice. This privacy policy shall be in accordance to the provision of the Nigerian Data Protection Regulation. The term "us" or "we" refers to the owner of the Nextride app, Nextride Technology is a private limited company, registered under the Companies and Allied Matters Act (CAMA), 2020. The term “you” or “your” refers to the passenger or rider who requests, hires and/or receives a transportation service through their Nextride app account.
PRIVACY OVERVIEW
PURPOSE OF THE PROCESSING
We process your personal data so we can provide you with the best and most suitable of our services: Through our app, you’re able to hire a vehicle by connecting to a driver that’s available for pickup: We collect and process personal data for the purpose of connecting passengers with drivers so you can be picked up and dropped off; or to show you where our nearest available hire-vehicles are located
To identify you: in order to provide the best of our services to you, we must be able to identify you as a living person. Hence personal data such as your name, contact information, address, geolocation and so on is collected. Then such data will be processed and used by us in order to identify you and in the same vein understand your needs that are related to the services we provide on the Nextride app.
Our priority is to make sure you arrive at your intended destination: We display geolocation data and the phone number of passengers to drivers when using our app to enable efficient pick-up and drop-off, and make the journey and route transparent. This data is collected only when the Nextride app is log on to and put to use by you. The collection of geolocation data stops after closing the Nextride app.
We make sure your ride is the quickest, cheapest and most convenient to you: We collect data on the routes taken by our passengers and riders to analyse geographic coverage. This lets us do things like improve recommendations to the drivers about the most efficient routes, and helps us make sure that our services are effectively maximized by you.
We maintain and promote standards: We collect data about journey statuses, time and passenger ratings from driver feedback to encourage user safety, promote compliance with our terms and conditions, and make sure we’re providing a quality and enjoyable service to everyone. Customer support data and correspondence is collected for the purposes of feedback, and resolving disputes and service quality issues.
To update you about any new development in our services: data provided by you are used to send push notifications to your mobile phones, which could be a new or improved service we now offer, thereby making it available to you in real time. Basically push notifications sent are all in your favor in order to understand your needs and come up with a reliable solution.
Through our authentication and verification checks, we are able to keep your accounts safe: We request for your contact details whenever you open an account on our app and then send verification codes to the contact details you provided us with in order to ensure that we’re dealing with you directly and prevent any third party from using your information on our app.
To improve the quality, variety, and availability of services offered/provided; data collected from our users are processed to determine how much of each of our services is frequently requested for and used. This will help us improve on the less requested ones, also make often readily available the more requested ones and to provide new services based on the request of our users to expand our operational basis in your favor.
PROCESSING OF PERSONAL DATA FOR OTHER PURPOSES
We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:
*the link between purposes, context and nature of Personal Data is suitable for further Processing;*the further Processing would not harm your interests and*there would be appropriate safeguard for Processing.*we will inform you of any further Processing and purposes.
WHO ELSE CAN ACCESS YOUR PERSONAL DATA?
We do not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience, but In some circumstances, where we are legally obliged to share information with external recipients, for example, under a Court Order or where we cooperate with a data protection supervisory authority in handling complaints or investigations we will have no other choice but to comply with the demands of the law officials.We can also respond to requests, such as those from law enforcement agencies, when we have a good-faith belief that the response is required by law in that jurisdiction or furthers a public interest task, affects users in that jurisdiction, and is consistent with internationally recognized standards. In any scenario, we’ll always satisfy ourselves that we have a lawful basis on which to share the information, and we’ll make sure that we document our decision.
ADVERTISING
This type of service allows User Data to be utilized for advertising communication purposes displayed in the form of banners and other advertisements on this Website, possibly based on User interests.This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.Some of the services listed below may use Cookies to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside this Website.
YOUR RIGHTS AND CONTROLS OVER THE DATA YOU PROVIDE
We want you to stay in control of your personal data. Nextride provides you with controls through the app where you can view your personal information including your profile data and trip history. Hence, the following are your rights over the information you’ve provided us with
Your right of access: You can access your personal data via the Nextride app. You have the right to ask us for copies of your personal information. There are some exemptions, such as when we have to balance the rights of others, which means you may not always receive all the information we process.
Your right to rectification: You can access and update your personal data via the Nextride app. You have the right to ask us to rectify information you think is otherwise inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing: You have the right to ask us to restrict the processing of your information in certain circumstances. This means that your data can only be used for certain things, such as legal claims or to exercise legal rights.
Your right to object to processing: You may have the right to object to processing if we are processing your information on the basis of legitimate interests. You may submit an objection to any automated decision we have made, and ask that a person reviews it.
Your right to data portability:You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you, in certain circumstances. This only applies to information you have given us.